FAQ

We prepare orders the same day if you buy before 5 pm (Monday to Friday). Delivery usually takes 24-48 working hours across mainland Spain.

Standard delivery takes 24-72 working hours. You can also pick up your order at our Castellbisbal store.

Go to My account → Orders and open the order: you will see the status and the tracking number as soon as we ship it. We also email you at every status change.

Each product page states its warranty terms. If something fails, our own repair service handles it.

Yes, you have 15 days from delivery to return it. The product must be complete and in good condition. Refunds are issued to the original payment method within 14 days.

They are second-hand phones checked by our technicians: over 30 checkpoints, any needed parts replaced, and a battery guaranteed above 85% capacity. They are sold in grade A (virtually no signs of use) and include a charger and a 1-year warranty.

Yes, we have our own repair service. Screen and battery replacements are usually done the same day. Book your appointment online and we will confirm the time and a no-obligation quote.

Yes. You can finance purchases from €299 in up to 24 months. You will see the estimated monthly payment on the product page and can choose financing at checkout.

We accept card (Visa and Mastercard), PayPal, Bizum, Apple Pay and Google Pay. All payments are processed securely and encrypted.

Yes, all our phones are sold SIM-free with no carrier lock, so you can use any SIM or eSIM.

Yes, and it is free. Bring your old phone to the store and we will transfer contacts, photos and apps to the new one while you wait.

Yes. With our trade-in plan we value your phone and deduct it from your purchase. Bring it to the store and we will value it on the spot.

Yes, pickup at our store at Career major 43, Castellbisbal is free. We will email you as soon as it is ready.

Yes. All orders include a VAT invoice. If you need it issued to a company, let us know when ordering or contact us.